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While describing your problem;
- Try to explain all details
- Provide links if problem can be seen online.
- You can upload your screenshots to http://imgur.com/
and please try to be polite 
Support includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
Item support does not include:
- Customization and installation services
- Support for third party software and plug-ins
