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Problems with plugin "FirmaSite Theme Enhancer"

Profile photo of Andreas Malmqvist
Andreas Malmqvist
Participant

Hello!

Today I tried to upgrade “FirmaSite Theme Enhancer” to version 1.2 from ver. 1.1.
After I installed the upgrade using WordPress Admin on my site …  everything stopped to work. I could not access the main page or the admin section, I only received an error message in the browser; “ERROR, can not reach the page. Contact the owner of the website ….”

After I put back the backup of the catalog “company site-theme-enhancer” to “Plugins”, using FTP, everything worked again.

 

I use the following version of WordPress: 3.6-sv_SE

BuddyPress: 1.8.1

 

– Do you have any suggestions on what could be wrong?

Right now I can’t use update 1.2. I have to wait until you release a new version to see if that solves the problem.

 

Please let me know if you need further information to solve this.

 

Sincerely,

Andreas Malmqvist

http://www.centrumkyrkanalfta.se

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Profile photo of Ünsal Korkmaz
Ünsal Korkmaz
Keymaster

Sorry to hear. I will test it again now. Will update this post soon.

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Profile photo of Ünsal Korkmaz
Ünsal Korkmaz
Keymaster

I checked plugin again and there is no problem in plugin.
This website is already using it and you can check http://sporsite.com/example-post/ as demo for plugin with other theme.

Btw plugin’s folder name is firmasite-theme-enhancer, not “company site-theme-enhancer”. Maybe you can ask your host about errors and post them here? So i can help better.

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Profile photo of Andreas Malmqvist
Andreas Malmqvist
Participant

Well, I see that it works on the link you provide. But as soon as I install the upgrade, my homepage ceases to function.

Maybe some other plugin I use isn’t compatible with firmasite-theme-enhancer.
Well, I have to wait now with 1.2, so I can see if I can find the reason why it’s not working.
Thanks anyway that you took a look at this.

Yes, sorry “company site-theme-enhancer” was a typo, of course is the directory name as you say :)

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Profile photo of Ünsal Korkmaz
Ünsal Korkmaz
Keymaster

I am still saying, if you can ask to your host and provide me errors, i can try to find problem. I have to see errors.

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Profile photo of Andreas Malmqvist
Andreas Malmqvist
Participant

Yes of course. I’ll notify you as soon as possible if I get hold of the error log from my host.

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Profile photo of scott saunders
beameupscotty
Participant

i just lost my site!! as soon as i up gade the inhancer it went blank help

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Profile photo of scott saunders
beameupscotty
Participant

i cant even log in to my site

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Profile photo of Andreas Malmqvist
Andreas Malmqvist
Participant

Hi!

Do you have a backup of your site? If so, use your FTP-program to replace the catalog “FirmaSite-theme-enhancer” in “Plugins”. I did that and the site worked again, OR just remove the “FirmaSite-theme-enhancer” catalog in “Plugins”.

I hope this can help you! :)

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Profile photo of Andreas Malmqvist
Andreas Malmqvist
Participant

Hi!

Do you have a backup of your site? If so, use your FTP-program to replace the catalog “FirmaSite-theme-enhancer” in “Plugins”. I did that and the site worked again, OR just remove the “FirmaSite-theme-enhancer” catalog in “Plugins”.

 

I hope this can help you! :)

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Profile photo of Andreas Malmqvist
Andreas Malmqvist
Participant

The forum mixes some of the answers now…hmm…

Tried to upgrade again today..and the only thing I get after the upgrade when I’m trying to go to my site is “Server Error” (Error Code 500) “…The website encountered an error while retrieving *URL*. It may be down for maintenance or configured incorrectly”.

I have still not received any error-log from my host.

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Profile photo of Erlend Heggen
Erlend Heggen
Participant

I have also been experiencing serious issues with the plugin. It’s really difficult to discern what exactly is going wrong though because I’ve been experiencing different results on my test site and live site.

 

On test site:

First I updated plugin to latest version while theme was on v1.2.6. This caused a lot of things in the theme to break; basically no styling was loaded, so I was looking at a pure HTML website.

Then I updated the theme to 1.2.8 (had to delete and reinstall because the automatic updater was still not aware of the 1.2.8 update) and everything appears to be working smoothly, on my test site that is.

 

Thinking it was just a matter of keeping the theme updated, I followed that procedure on my live site as well. But when I updated the plugin, it just shut down my site completely. No error log; the site just goes down. So right now I’m just keeping the Theme Enhancer disabled.

 

My #1 theory thus far: It’s something to do with Jetpack. Will be testing for that now.

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Profile photo of Erlend Heggen
Erlend Heggen
Participant

there’s clearly something wrong going on with threaded replies ^^

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Profile photo of Ünsal Korkmaz
Ünsal Korkmaz
Keymaster

It seems there was a conflict with jetpack plugin. I released a new version now. It should fix your problem. Sorry for your trouble and thanks for reporting.

Forum’s ordering is a bug and reported already: http://bbpress.trac.wordpress.org/ticket/2397

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Profile photo of Erlend Heggen
Erlend Heggen
Participant

Got it.

Firmasite Theme Enhancer is incompatible with Jetpack Widget Visibility.

How to reproduce:

1. Have Firmasite Theme Enhancer enabled.
2. Install Jetpack; Activate and Authorize it

You’ll notice that it throws an error upon activation:

Widget Visibility could not be activated because it triggered a fatal error. Perhaps there is a conflict with another plugin you have installed?

Fatal error: Cannot redeclare class Jetpack_Widget_Conditions in /var/www/test/hub/wp-content/plugins/jetpack/modules/widget-visibility/widget-conditions.php on line 8

You’ll keep getting this if you try to activate the module from within Jetpack as long as Firmasite Theme Enhancer is enabled.

3. Now disable Firmasite Theme Enhancer
4. Enable the Widget Visibility Module
5. Enable Firmasite Theme Enhancer
6. Error 500

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